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Rogue employee at Pizza Hut creates plenty of bad press February 21, 2014

Posted by rmshepard in Uncategorized.
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A regional manager of several West Virginia Pizza Hut franchises created some pretty bad press for his company recently, after being spotted in a surveillance video urinating in a sink in the food prep area. The video leaked in February and went viral quickly. The employee was seen using a computer before stepping up to the sink behind him and relieving himself. He turned on the faucet briefly, presumably to “flush.” It took little time for the manager to be fired, and Pizza Hut released the following statement:

“Pizza Hut has zero tolerance for violations of our operating standards, and the local owner of the restaurant took immediate action and terminated the employee involved. While the isolated incident occurred during non-business hours and did not involve any food tampering, we follow strict safety and handling procedures and the restaurant has since been closed. We apologize to our customers of Kermit, West Virginia and those in our system who have been let down by this situation.”

Rogue employees like the manager in this incident aren’t all that unusual, and they pose serious dangers for big business. A Burger King employee from Cleveland created similar news stories in 2012 after posting photos of himself standing in buckets of lettuce.  Another Burger King employee was caught bathing in his restaurant’s sink in 2008. Domino’s Pizza was also caught in an embarrassing episode in 2009, after a few employees at one franchise posted video of themselves putting cheese in their nose and rubbing sandwiches on their private parts.

For more on the latest episode involving Pizza Hut, see the following video:

Discussion Questions:

1.  Are companies to blame for the actions of their rogue employees?

2.  Was Pizza Hut’s response to the latest story of a rogue employee sufficient in repairing its image? Why, or why not?

3.  How has the internet era (especially after the development of social media and modern mobile technology) exacerbated the problem of rogue employees?

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